BACK ON TRACK FOUNDATION LIMITED (ABN 56 678 980 142)

PRIVACY POLICY

Effective Date: 18 June 2025

The Back on Track Foundation (BOTF) is committed to protecting your privacy and handling your personal information responsibly. This privacy policy outlines how we collect, use, disclose, and protect your information when you engage with the Family Getaway Raffle website, in accordance with the Privacy Act 1988 (Cth) and other applicable privacy laws.

1. INFORMATION WE COLLECT AND USE

By using our website and entering the raffle, you consent to the collection, use, and disclosure of your information as described in this policy.

We collect personal information in the following contexts:

A. Raffle Entry Information

When you enter the Family Getaway Raffle, we collect personal details such as:

• Full name
• Email address
• Phone number
• Billing address
• Payment details (processed via a third-party gateway)

This information is used to:

• Process and confirm your ticket purchase
• Contact winners and distribute prizes
• Issue transaction confirmations and receipts
• Meet auditing, regulatory, and legal obligations

B. General BOTF Communications and Activities

We may also use your personal information to:

• Communicate with donors, supporters, and raffle participants
• Share news, updates, and fundraising initiatives
• Improve the user experience by understanding how visitors interact with our digital platforms

If you opt-in, we may use your details to send you information about future raffles and campaigns. You may unsubscribe at any time.

2. AGE AND ELIGIBILITY

Raffle participation is only open to individuals aged 18 and over. By entering the raffle, you confirm you meet this requirement. BOTF reserves the right to verify age and eligibility before awarding any prizes.

3. PAYMENT PROCESSING AND THIRD PARTIES

Payments for raffle tickets are processed via a secure third-party payment gateway, such as Stripe. BOTF does not store your full credit card details. We recommend reviewing the privacy policy of the payment provider for more details on their data handling practices.

We may also work with other trusted third-party providers for services such as email communications and analytics. Your information is only shared with third parties where necessary for functionality or legal compliance.

4. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies to enhance your user experience. This can include:

• Recognising returning users
• Measuring site traffic and performance
• Customising content

You can adjust your browser settings to refuse cookies; however, some website functions may not work as intended.

5. NON-PERSONAL INFORMATION

We may collect non-personal technical data (e.g., browser type, device information, pages visited) to improve our digital platforms and monitor website performance.

6. DATA RETENTION

We retain the personal information collected through the Family Getaway Raffle for as long as necessary to fulfil the purposes outlined in this policy, including:

• Processing raffle entries
• Complying with legal, financial, and regulatory obligations
• Conducting audits and resolving disputes
• Informing you of future campaigns, events, or initiatives run by BOTF

If you no longer wish to be contacted for future campaigns, you may opt out at any time by using the unsubscribe link in our communications or by contacting us directly at [email protected].

7. DATA SECURITY

We take appropriate technical and organisational measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure servers, encryption, password protection, and access controls.

8. FACEBOOK CUSTOM AUDIENCES

If we use Facebook’s Custom Audiences for promotional purposes, we will hash personal data before uploading it to Facebook. This process ensures that your information is anonymised for ad targeting. Facebook does not share or use this information for any other purposes.

9. THIRD-PARTY LINKS

Our website may contain links to external websites or platforms. BOTF is not responsible for the content or privacy practices of third-party sites. We recommend reviewing their privacy policies before sharing any personal information.

10. CHANGES TO THIS PRIVACY POLICY

BOTF may update this privacy policy from time to time. When changes are made, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy regularly to stay informed about how we protect your personal information.

11. YOUR ACCEPTANCE OF THESE TERMS

By using our raffle website and purchasing tickets, you accept the terms of this privacy policy. If you do not agree, please refrain from using the site. Continued use following updates to this policy will constitute acceptance of those changes.

12. CONTACT US

If you have any questions, concerns, or requests regarding your personal information or this privacy policy, please contact:

Back on Track Foundation
Email: [email protected]